PRIVACY POLICY
Data protection is very important to us and we would like to inform you openly and transparently about the processing of your personal data. Therefore, we have a privacy policy in compliance with the General Data Protection Regulation (GDPR), which describes how your personal information is processed and protected.
We treat your personal data confidentially and in accordance with the statutory data protection regulations and this privacy policy. The use of our website is usually possible without providing personal information. As far as on our sides personal data (for example name, address or e-mail addresses) are raised, this takes place, as far as possible, always on a voluntary basis. These data will not be disclosed to third parties without your explicit consent.
Please note that data transmission over the Internet (for example, when communicating via e-mail) may have security vulnerabilities. A complete protection of the data from access by third parties is not possible.
Who is responsible for your personal data?
The German company CMG Europe UG (haftungsbeschränkt) ("CMG") is responsible for your personal data in accordance with the applicable data protection law.
The person responsible within the meaning of the GDPR and other national data protection laws of the member states as well as other data protection regulations is the:
CMG Europe UG (limited liability)
Registered seat: Lettow-Vorbeck-Straße 33
67659 Kaiserslautern
Represented by the CEO Kevin Mueller
Register:
Registration in the commercial register.
Register court: Amtsgericht Kaiserslautern
Registration number: HRB 31852
VAT ID: DE 300 273 814
Where do we store your data?
The data we collect from you is stored within the European Economic Area (EEA) but can be transferred to and processed outside the EEA. Such transfer of your personal information will be in compliance with applicable laws. For transfers to countries outside the EEA, CMG uses standard contractual clauses and the Privacy Shield, unless a decision on adequacy has been made by the European Commission
Who has access to your data?
Your information will not be shared, sold or exchanged with third parties outside of CMG for marketing purposes. Data will only be shared with third parties to provide you with our services. You will find the categories of third parties below under the respective procedures.
What is the legal basis for the processing?
Insofar as we obtain the consent of the data subject for processing of personal data, Art. 6 para. 1 lit. a EU General Data Protection Regulation (GDPR) as legal basis.
In the processing of personal data necessary for the performance of a contract to which the data subject is a party, Art. 6 para. 1 lit. b GDPR as legal basis. This also applies to processing operations required to carry out pre-contractual actions.
Insofar as processing of personal data is required to fulfill a legal obligation that is subject to our company, Art. 6 para. 1 lit. c GDPR as legal basis.
In the event that vital interests of the data subject or another natural person require the processing of personal data, Art. 6 para. 1 lit. d GDPR as legal basis.
If processing is necessary to safeguard the legitimate interests of our company or a third party, and if the interests, fundamental rights and freedoms of the data subject do not prevail over the first interest, Art. 6 para. 1 lit. f GDPR as legal basis for processing.
Which rights do you have?
Right of access:
You have the right to request information about your personal data stored by us at any time. You may ask CMG to send you your personal information by e-mail.
Right to transferability:
If CMG processes your personal information automatically with your consent or as agreed upon, you have the right to request a copy of your data in a structured, common and machine-readable format that will be sent to you or another party. This only applies to the personal information you have provided to us.
Right to rectification:
You have the right to request the correction of your personal data should it be incorrect. This includes the right to have incomplete personal data added to it. If you have a customer account or are a club member, you can edit your personal information on your account and membership pages.
Right to cancellation:
You have the right to have personal data processed by CMG deleted at any time, except in the following cases:
- You are in contact with the customer service to clarify a matter.
- You have placed an order that has not yet been or only partially shipped.
- You have open payments with CMG, regardless of the payment method.
- If you have misused our services or are suspected of such improper use in the past four years.
- You have assigned your liabilities to a third party in the last three years (one year for deceased customers).
- Your loan application has been rejected within the last three months.
- If you have made any purchases, we will retain your personal information relating to your transaction in accordance with the accounting rules.
Right to object to processing for a legitimate interest:
You have the right to object to the processing of your personal data for a legitimate interest of CMG. CMG no longer processes personal information, unless we can demonstrate legitimate grounds for processing that outweigh your interests and rights, or in defense of legal claims.
Right to refuse direct mail:
You have the right to refuse direct mail. This also applies to profiling analyzes for direct marketing purposes. Here are ways to reject direct mail:
- according to the instructions in the advertising e-mail,
- by changing the settings of your customer account.
Right to restriction:
You have the right to request that CMG restrict the processing of your personal information in the following circumstances:
- If you object to processing for a legitimate interest of CMG, CMG restricts all processing of that data until the legitimate interest is determined.
- If you tell us that your personal information is incorrect, CMG must limit all processing of the data until it is clear that the personal information is actually wrong,
- If the processing is unlawful, you can object to the deletion of personal data and instead demand the restriction of the use of your personal data.
- If CMG no longer needs your personal information, but it is necessary for you to defend your rights.
How can you exercise your rights?
We take data protection very seriously. That's why we have dedicated customer service representatives who handle your requests for your above rights. You can always write to them at dataprotection@jordinbrook.com.
Data protection officer:
We have appointed a Privacy Officer to ensure that we process your personal information in an open, accurate and accurate manner. You can reach our data protection officer at dataprotection@jordinbrook.com. Include Data Protection Officer in the subject.
Right to lodge a complaint with a supervisory authority:
If you believe that CMG does not process your personal information correctly, you can contact us. You also have the right to lodge a complaint with a regulatory agency.
Updating our privacy policy:
Occasionally, we need to update our privacy policy. The latest version of the privacy policy is always available on our website. We will notify you of any material changes to the Privacy Policy, including, but not limited to, the purpose for the use of your personal information, the Responsible Person for data processing or your rights.
ONLINE PURCHASE
Why do we use your personal information?
We use your personal information to process your online purchases at jordinbrook.com (your orders and returns are processed through our online services) and to send notifications of delivery status or notifications of problems with the delivery of your items. We use your personal information to process your payments. We also use your data for the processing of complaints and product warranty claims. Your personal information will be used to determine your identity, to ensure that you have completed the legal age for online purchases, and to match your address with external partners. We'd like to offer you multiple payment methods and do some analysis to find out what payment options are available to you, including your payment history and credit checks.
What kind of personal data do we process?
We process the following categories of personal data:
- Contact details such as name, address, e-mail address and telephone number
- Payment information and history
- Credit Information
- Ordering Information
If you have a customer account or are a club member, we will also process your personal information that you provided in connection with the account or membership, including:
- Account or membership number
- purchase history
Who has access to your personal data?
The transfer of personal data to third parties serves only to provide the above services, i.e. to companies to verify your address, communication agencies to send order confirmations, warehouse and distribution providers in connection with the delivery of your order. Payment service for your payment. Credit bureaus for the purpose of identity verification and collection agencies. Note that many of these recipients have their own right or duty to process your personal information.
What is the legal basis for the processing of your personal data?
The processing of your personal data is a condition for CMG to process and deliver the order to you.
How long do we save your data?
We retain your information as long as you are an active customer.
Automated decisions:
If you choose credit as a payment method, an automated decision is made on your loan application. You have the right to comment and to appeal to our team against this decision.
DIRECT MAIL
Why do we use your personal information?
We use your personal information to send you promotional offers, invitations to participate in surveys, events, etc. via e-mail, SMS, telephone and post. To optimize your shopping experience at jordinbrook.com, we send you relevant information, product recommendations, reminders about items in your tote bag, and personalized offers. These services are based on your past purchases, your click behavior and the information you have provided to us.
What kind of personal data do we process?
We process the following categories of personal data:
- Contact details such as e-mail address, telephone number and postcode
- Gender (if you provide information voluntarily)
- Which articles and offers you have clicked
If you have a customer account or are a club member, we also process your personal information in connection with the account and membership, including:
- Surname
- Address
- Age
- Purchase History
- How you navigated our website and what you clicked
Who has access to your personal data?
The disclosure of data to third parties is only for the provision of the above services, i.e. to advertising agencies and technical service providers for physical and digital direct mail. Your data will in no case be disclosed, sold or exchanged with third parties outside of CMG for advertising purposes.
What is the legal basis for the processing of your personal data?
The processing of your personal data is based on your consent to direct mail. Postal advertising (including catalogs), on the other hand, will be sent based on our legitimate interest.
Right to revoke your consent:
You have the right to revoke your consent to the processing of your personal data at any time and to refuse the use of your data for direct mail. In this case, CMG may not send you any further promotional offers or information based on your consent. Here are ways to reject direct mail:
- according to the instructions in the advertising mail,
- by changing the settings of your customer account.
How long do we save your data?
We will retain your data for direct mail until you revoke your consent. For the purposes of e-mail advertising, we consider you an inactive customer if you have not opened an e-mail within the last year. After this period your personal data will be deleted.
CUSTOMER ACCOUNT
Why do we use your personal information?
We use your personal information to create and manage your personal account to provide you with a personalized and relevant shopping experience at jordinbrook.com. We'll let you know about your order history and orders and give you the option to set your own account settings (including advertising settings). In addition, we provide simple ways for you to edit and keep up-to-date with information such as contact information and payment information. In addition, you can store items in your shopping bag, we recommend sizes and you have the opportunity to rate the items purchased from us. In order to be able to send you relevant product recommendations, CMG processes your navigation and browsing behavior on our digital platforms (including website and app), your purchasing history and product ratings, and the information you submit to us through your account.
What type of personal information do we collect?
We always process your e-mail address and password as sent to you when registering for the customer account. We process the following categories of personal information, if you tell us:
- Contact details such as name, address, telephone number
- Date of birth,
- Gender
- Country
- Account Settings
- Encrypted payment card data
We process the following categories of personal information when you make a purchase:
- Order history
- Delivery Details
- Payment history
We also process the following categories of personal information in connection with your cookies:
- Click History
- Navigation and surfing history
Who has access to your personal data?
Disclosure of data to third parties is only intended to provide the above website optimization services. We use website agencies and product rating analysis tools.
What is the legal basis for the processing of your personal data?
The processing of your personal information for your account is based on your consent when you create your customer account. The processing of your personal data for the purpose of sending you relevant product information is based on our legitimate interest.
Right to revoke your consent:
You have the right to revoke your consent to the processing of your personal data at any time. In that case, your account will expire and CMG can no longer offer you the above services.
How long do we save your data?
We retain your information as long as you have an active customer account. You have the right to close your account at any time. In this case, your account will expire and you will be considered inactive. We retain your personal information if required by law and there are unresolved disputes. After closing your account your data will be deleted.
Right to object to the processing of your data:
You have the right to object to the processing of your personal data for a legitimate interest of CMG. Your account will be deleted and we can no longer offer you any services.
CUSTOMER SERVICE
Why do we use your personal information?
We use your personal information to process your inquiries, complaints, product warranty claims, and technical support matters via email, chat, phone, and social media. If necessary, we will contact you if there is a problem with your order.
What kind of personal data do we process?
We process all data you submit to us, including the following categories:
- contact details such as name, address, e-mail address and telephone number,
- date of birth,
- payment information and payment history,
- credit information
- ordering information,
- account or membership number,
- any correspondence related to it.
Who has access to your personal data?
Data will only be shared with third parties to provide you with the above services. If you are a customer from Asia, your data will be transmitted to our external customer service agency.
What is the legal basis for the processing of your personal data?
The processing of your personal data is based on the legitimate interest of CMG.
How long do we keep your data?
We store your data for 100 days (telephone calls, e-mail logs, correspondence) or 12 months (processing). For complaints relating to one of our businesses, your personal information will be stored for 2 years or 5 years in the United States.
Right to object to processing for a legitimate interest:
You have the right to object to the processing of your personal data for a legitimate interest of CMG. CMG no longer processes personal information, unless we can demonstrate legitimate grounds for processing that outweigh your interests and rights, or in defense of legal claims.
LOTTERY
Why do we use your personal information?
We process your data when you participate in our lotteries. Your personal information will be used by CMG to contact lottery participants before and after a lottery to determine the identity of participants, determine the age of participants, contact winners, send prices and check their delivery.
What kind of personal data do we process?
We process the following categories of personal data:
- Contact details such as name, address, e-mail address and telephone number,
- Age,
- Data submitted during the competition
Who has access to your personal data?
The disclosure of data to third parties is only for the provision of the above services, i.e. to shipping provider for the delivery of prices.
What is the legal basis for the processing of your personal data?
The processing of your personal data is based on your consent to participate in a competition.
Right to revoke your consent:
You have the right to revoke your consent to the processing of your personal data at any time. In this case, CMG can no longer offer you the above mentioned services.
How long do we save your data?
We store your personal data for a period of 45 days after the end of the competition.
DEVELOPMENT AND IMPROVEMENT
Why do we use your personal information?
We use the data to evaluate, develop and improve our services, products and systems for all our customers. For this purpose we do not analyze your data in detail. The processing is done exclusively with pseudonymous data. It also includes analytics to make our services more user-friendly, such as changes to the user interface to streamline the flow of information, or to highlight features commonly used by our customers in our digital channels. In addition, they serve to improve our IT systems in order to increase the security of our visitors and customers in general. This analysis is also used to continuously improve the logistics flow of goods by forecasting purchases, stocks and deliveries. It also serves to improve resource capacity under the sustainability aspect by making purchases and scheduling more efficient. We also use the data to plan the creation of new stores and warehouses and to improve our product range.
What kind of personal data do we process?
We process the following categories of personal information if you have submitted it to us:
- Customer Number,
- Date of birth,
- Gender,
- Country
We process the following categories of personal information when you shop with us:
- Order history
- Delivery Details
- Payment history
We process the following categories of personal information in connection with cookies:
- Click History
- Navigation and surfing history
Who has access to your personal data?
Data will only be shared with third parties to provide you with the above services. We work with web analytics companies to analyze the online behavior of our customers in general.
What is the legal basis for the processing of your personal data?
The processing of your personal data to improve our services and products is based on our legitimate interest.
How long do we save your data?
We retain your information as long as you have an active customer account or club membership. After your account is closed or your membership has ended, your data will be deleted.
Your right to object to the processing of your data:
You have the right to object to the processing of your personal information based on CMG's legitimate interest. Write an e-mail to dataprotection@jordinbrook.com. Your account will be deleted and we can no longer provide you with our services.
FULFILLING LEGAL OBLIGATIONS
Why do we use your personal information?
We use your personal information to comply with legal obligations and to enforce court decisions and regulatory decisions. Your personal information will also be used to collect and verify accounting information in accordance with the accounting rules.
What kind of personal data do we process?
We process the following categories of personal information:
- Customer Number
- Order number
- Surname
- Mailing address
- Transaction amount
- Transaction date
Who has access to your personal data?
We share your personal information with IT companies that provide accounting systems.
What is the legal basis for the processing of your personal data?
The processing of your personal data is required in order for CMG to fulfill its legal obligations.
How long do we save your data?
We store your data in accordance with the accounting rules in your country.
PREVENTING ABUSE AND CRIME
Why do we use your personal information?
We use your personal information for loss prevention purposes to ensure compliance with the terms and conditions and to detect and prevent misuse of our services. For security reasons, we also collect personal information through video surveillance to track incidents and prevent and report offenses in our stores. We use your personal information to prevent and investigate abuse of our online services, as well as damage and fraud by analyzing online shopping behavior.
What kind of personal data do we process?
We process the following categories of personal information:
- Contact information such as name, address, telephone number and e-mail address
- Club membership ID
- Customer Number
- Video material
- Order history
- Delivery Information
- Payment history
Who has access to your personal data?
Personal data will only be disclosed to third parties for the above purposes. We share your data with exception-based reporting companies. Fraud cases are reported to insurance companies, government agencies or regional or global law enforcement agencies for investigations. Please note that these recipients have an independent right or the obligation to process your personal data.
What is the legal basis for the processing of your personal data?
The processing of your personal data in order to prevent misuse of our services is based on our legitimate interest.
How long do we save your data?
We retain your information for as long as necessary to prevent or report possible fraud or other misdemeanors. Video is stored in accordance with local laws, but for a maximum of 30 days.
Your right to object to the processing of your data:
You have the right to object to the processing of your personal information based on CMG's legitimate interest. Write an e-mail to dataprotection@jordinbrook.com. Your account will be deleted and we can no longer provide you with our services.
COOKIES
A cookie is a small text file that is stored on your computer or mobile device and retrieved later by the user. If you use our services, we assume that you agree to the use of such cookies.
How do we use cookies?
We use persistent cookies to save your home page selection and your data if you select "Remember me" when you log in. We use cookies to store your favorite items. We use session cookies to check if you are logged in or if you have an item in your shopping bag when using the product filter. We use first-party and third-party cookies to aggregate or drill down into analytics tools to collect statistics and collect user data. In this way we want to optimize our website and provide you with relevant advertising material. Some third-party cookies are stored by services that appear on our pages, but over which we have no control. They are filed by social media providers using Twitter, Facebook and Vimeo and are related to the ability for users to share content on this site, as indicated by their icon. We also use third-party cookies that track your activity across various websites / channels to provide you with articles and services.
What kind of personal data do we process?
We will associate your cookie ID with your personally identifiable information transmitted or collected in connection with your account or club membership only when you log in to your account or club.
Who has access to your personal data?
The disclosure of data to third parties is only for the provision of the above services, i.e. analysis tool for creating statistics to optimize our website and provide relevant material.
What is the legal basis for the processing of your personal data?
We only associate your cookies with your personal information when you are logged into your customer account or club. If you are logged into your account, the legal basis is our legitimate interest. If you are registered with the club, the legal basis is the fulfillment of the club's terms and conditions.
How long do we save your data?
CMG does not store any personal information about you. You can easily delete cookies from your computer or mobile devices in the browser. Information on how to use cookies and how to delete them can be found in your browser under "Help". You can disable cookies or specify that you receive a message when a new cookie is sent to your computer or mobile device. Note: If you disable cookies, you will not be able to use all of our features.
Privacy Policy for the use of Facebook plug-ins (Like-Button)
On our pages, plugins of the social network Facebook, provider Facebook Inc., 1 Hacker Way, Menlo Park, California 94025, USA, are integrated. The Facebook plugins can be recognized by the Facebook logo or the "Like-Button" ("Like") on our site. An overview of the Facebook plugins can be found here: http://developers.facebook.com/docs/plugins/.
When you visit our pages, the plugin establishes a direct connection between your browser and the Facebook server. Facebook receives the information that you have visited our site with your IP address. If you click on the Facebook "Like-Button" while you are logged into your Facebook account, you can link the contents of our pages to your Facebook profile. As a result, Facebook can assign the visit to our pages to your user account. We point out that we as the provider of the pages are not aware of the content of the data transmitted and their use by Facebook. For more information, see the Facebook Privacy Policy at http://www.facebook.com/policy.php.
If you do not want Facebook to associate your visit to our pages with your Facebook user account, please log out of your Facebook user account.
Privacy Policy for the use of Google Analytics
This website uses functions of the web analytics service Google Analytics. Provider is the Google Inc. 1600 Amphitheater Parkway Mountain View, CA 94043, USA. Google Analytics uses so-called "cookies". These are text files that are stored on your computer and that allow an analysis of the use of the website by you. The information generated by the cookie about your use of this website is usually transmitted to a Google server in the USA and stored there.
However, if IP anonymization is activated on this website, your IP address will be shortened by Google beforehand within member states of the European Union or other parties to the Agreement on the European Economic Area. Only in exceptional cases will the full IP address be sent to a Google server in the US and shortened there. On behalf of the operator of this website, Google will use this information to evaluate your use of the website, to compile reports on website activity and to provide other services related to website activity and internet usage to the website operator. The IP address provided by Google Analytics as part of Google Analytics will not be merged with other Google data.
You can prevent the storage of cookies by a corresponding setting of your browser software; however, please note that if you do this, you may not be able to use all the features of this website to the fullest extent possible. In addition, you may prevent the collection by Google of the data generated by the cookie and related to your use of the website (including your IP address) as well as the processing of this data by Google by downloading the browser plug-in available under the following link and install: http://tools.google.com/dlpage/gaoptout?hl=en
Please read our Privacy Policy completely.
As of: 22.11.2018