Instructions on withdrawal for consumers
(A consumer is any natural person who enters into a legal transaction for purposes which are predominantly neither commercial nor self-employed.)
Terms of withdrawal
Right of withdrawal
You have the right to withdraw from this contract within 14 days without giving any reason. The withdrawal period will expire after 14 days from the day on which
- you or a third party named by you, other than the carrier, has or has taken possession of the goods, provided that you have ordered one or more goods under a single order and these are or will be delivered in a uniform manner;
- you or a third party named by you, who is not the carrier, has or has taken possession of the last goods, provided that you have ordered several goods in a single order and these are delivered separately;
- you or a third party named by you, other than the carrier, has or has taken possession of the last partial consignment or piece, provided that you have ordered a product that is delivered in multiple consignments or pieces;
- you or a third party named by you, other than the carrier, has or has taken possession of the first good, provided that goods are delivered for the regular delivery of goods for a fixed period of time within the scope of an order.
To exercise the right of withdrawal, you must inform us (CMG Europe UG (haftungsbeschränkt), Lettow-Vorbeck-Straße 33, 67659 Kaiserslautern Tel.: +49 (0)152 28606012, E-Mail: shop@jordinbrook.com) of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post or e-mail). You may use the attached model withdrawal form, but it is not obligatory. To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
Model withdrawal form
(If you want to cancel the contract, please fill out this form and send it back.)
- To: CMG Europe UG (haftungsbeschränkt), Europaallee 10, 67657 Kaiserslautern, E-Mail: shop@jordinbrook.com:
- I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*)/for the provision of the following service (*)
- Ordered on (*)/received on (*)
- Name of consumer(s)
- Address of consumer(s)
- Signature of consumer(s) (only if this form is notified on paper)
- Date
(*) Delete as appropriate.
Effects of withdrawal
If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.
We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.
You shall send back the goods to CMG Europe UG (haftungsbeschränkt), Europaallee 10, 67657 Kaiserslautern without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired.
We will bear the direct costs of returning the goods, provided that the value of the returned goods exceeds 40 EUR (Note: The amount of 40 EUR refers to the individual item to be returned and not to the total value of the return). You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
Exclusion of the right of withdrawal
The right of withdrawal does not exist with contracts
- for the supply of goods which are not prefabricated and for the manufacture of which an individual selection or provision by the consumer is authoritative or which are clearly tailored to the personal needs of the consumer,
- for the delivery of goods which can spoil quickly or whose expiry date would be quickly exceeded,
- for the delivery of sealed goods, which are not suitable for return for reasons of health or hygiene, if their seal has been removed after delivery,
- for the supply of goods, if, due to their nature, they were inseparably mixed with other goods after delivery,
- for the supply of alcoholic beverages, the price of which was agreed at the time of the conclusion of the contract, but which cannot be delivered until 30 days after the conclusion of the contract and whose actual value depends on fluctuations in the market over which the entrepreneur has no influence,
- for the delivery of sound or video recordings or computer software in a sealed package, when the seal has been removed after delivery
- for the delivery of newspapers, magazines or magazines with the exception of subscription contracts.